Privacy Policy

Northstar Healthcare, LLC ("we," "us," or "our") is committed to protecting the privacy of our patients, users, and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our healthcare management platform, website, and related services (collectively, the "Services").

Northstar Healthcare is a platform operated by Telescope LLC. References to "Northstar Healthcare" in these text messages and on this site refer to services provided by Telescope LLC.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Full name, date of birth, gender, and Social Security Number
• Contact information (email address, phone number, mailing address)
• Emergency contact information
• Insurance and billing information
• Attorney and legal representative contact details

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA), including:

• Medical history, diagnoses, and treatment records
• Clinical paperwork, SOAP notes, and prescription information
• Appointment and scheduling records
• Billing and insurance claims data
• Referral and discharge information

Automatically Collected Information

When you access our Services, we may automatically collect device and usage information such as your IP address, browser type, operating system, pages viewed, and access timestamps.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our healthcare services and platform
• Schedule, manage, and coordinate patient appointments and referrals
• Process billing, insurance claims, and payments
• Communicate with you regarding appointments, treatment, and account activity
• Send appointment reminders, check-in notifications, and other healthcare-related communications via SMS, email, or phone
• Comply with legal and regulatory obligations, including HIPAA
• Detect and prevent fraud or unauthorized access

3. SMS and Text Messaging

SMS messages referencing "Northstar Healthcare" are sent by Telescope LLC, which operates the Northstar Healthcare platform. By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from us related to your healthcare, including but not limited to:

• Appointment reminders and confirmations
• Check-in notifications
• Referral and treatment updates
• Account and billing notifications

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at support@telescope-cm.com.

Consent to receive text messages is optional and is not a condition of receiving care or using our Services. Opting out of SMS will not affect the provision of your healthcare services.

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent with any third parties or affiliates for their own marketing purposes. Mobile opt-in and consent data are used solely to deliver the healthcare-related messages you requested. Phone numbers are shared only with the telecommunications provider that transmits the messages on our behalf, and no mobile information is shared for promotional or marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Treatment, Payment, and Healthcare Operations: As permitted under HIPAA for purposes of treatment coordination, billing, and healthcare operations.
• Authorized Representatives: With your attorney, law firm, or authorized contacts as designated by you.
• Service Providers: With third-party vendors who assist us in operating our platform (e.g., cloud hosting, SMS delivery, email services), subject to appropriate data protection agreements.
• Legal Requirements: When required by law, court order, or governmental regulation.
• With Your Consent: When you have provided explicit consent for a specific disclosure.

5. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain administrative, technical, and physical safeguards to protect PHI. Our Notice of Privacy Practices, which describes your rights regarding your health information in detail, is available at Notice of Privacy Practices.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, role-based access controls, row-level security policies, and audit logging of access to protected health information. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information and health records in accordance with applicable federal and state law, professional standards, and our internal retention policies. When information is no longer required, it is securely deleted or de-identified.

8. Your Rights

Depending on your jurisdiction and applicable law, you may have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of non-essential communications
• File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, contact us at support@telescope-cm.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Northstar Healthcare, LLC
1839 Madison, Ste 101, Memphis, TN 38104-2788
Email: support@telescope-cm.com